Customer Service

Answers to some of our frequently asked customer service questions -

Your Order

How do I order by phone?
How do I order online?

Shopping Online

Can I add to my shopping list?
Can I change or cancel my order?
Are the product prices in the shop exclusive of VAT?
What if the product I wish to purchase is not available?

Tracking Your Order

How do I track my order and my order history?

Shipping

What are Inika's freight costs?
What are Inika's standard shipping terms?
Once ordered and paid for how long will it take to receive my Inika products?
What is your policy on shipping to a third party?

Your Account/Payment Process

How secure is my credit card and personal information?
How do I access my Inika Account?
How do I pay for my Inika products/What credit cards do you accept?

Returns

What if the product does not meet my expectations or is damaged in transit?

Inika Membership

How do I become an Inika member?